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Old 10-19-2004, 12:52 PM   #1 (Print)
DanCer
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3.1.1d Dtivo issue - Charges for Service calls

Just an FYI that D* had billed me for a service call related to this issue to the tune of $70.

I complained that the service call was result of their software upgrade and they removed the charge.

If you had a tech come in to check your equipment, give D* a call, as you might have a nasty surprise waiting for you in your next bill.

Last edited by DanCer : 10-19-2004 at 03:35 PM.
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Old 10-19-2004, 02:02 PM   #2 (Print)
minorthr
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I'm curious as to why they sent a tech out to look at it. What exactly did the "tech" check out?

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Old 10-19-2004, 03:10 PM   #3 (Print)
jbolt
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After the first replacement DVR did not work I returned it and D* sent a tech to check the installation. He ended up replacing the multiswitch and realigning my dish but in the end he could not fix the problem.

To D*s credit, at least in my case, they sent a replacenment DVR at no charge, when that did not work they sent a tech at no charge and when that did not work they sent me a "new" DVR at no charge and let me keep the old one.
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Old 10-19-2004, 03:31 PM   #4 (Print)
DanCer
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Quote:
Originally posted by minorthr
I'm curious as to why they sent a tech out to look at it. What exactly did the "tech" check out?


He basically checked out the satellite and the cabling. That looked OK, so he assumed the receiver was the issue, which was correct.
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Old 10-19-2004, 03:33 PM   #5 (Print)
DanCer
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Quote:
Originally posted by jbolt
After the first replacement DVR did not work I returned it and D* sent a tech to check the installation. He ended up replacing the multiswitch and realigning my dish but in the end he could not fix the problem.

To D*s credit, at least in my case, they sent a replacenment DVR at no charge, when that did not work they sent a tech at no charge and when that did not work they sent me a "new" DVR at no charge and let me keep the old one.


If D* is letting it's customers keep the supposedly bad DVRs, this glitch must be costing them a bundle.
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Old 10-19-2004, 04:23 PM   #6 (Print)
jaydro
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Quote:
Originally posted by DanCer
If D* is letting it's customers keep the supposedly bad DVRs, this glitch must be costing them a bundle.
And they'll blame all this when they decide to sever their relationship with TiVo?

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Old 10-19-2004, 06:26 PM   #7 (Print)
jbolt
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Quote:
Originally posted by DanCer
If D* is letting it's customers keep the supposedly bad DVRs, this glitch must be costing them a bundle.


If they send you a refurbished unit it comes in a box to return your old unit with prepiad postage. When they sent me a new unit it came in the factory box with no way to return the old one. They treated it as an upgrade, not a replacement.
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Old 10-19-2004, 08:05 PM   #8 (Print)
dnemec123
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There's a newer version (3.1.1e) being sent out now.

See http://www.tivocommunity.com/tivo-v...threadid=201355 for details and to sign-up on the priority form.

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