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Old 12-27-2005, 01:37 PM   #1 (Print)
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Join Date: Apr 2004
Location: Baltimore, MD
Posts: 460
Missing UPC for rebate

Hello all! I know this is a really stupid question, but here goes. Dad recently purchased a 40 hour Series 2 Tivo from the Tivo website. Early Christmas gift for mom. It was my responsibility to take care of the rebate. Easy enough, right? Well, dad hooked Tivo up and IMMEDIATELY got rid of the box, the box went directly out to the Recycling truck in a matter of five minutes. I have no UPC code for the rebate! What does one do? I emailed Tivo, and this was my response:

Dear Stephanie Martin:

Thank you for your rebate inquiry. If you can not provide the UPC
we can accept any barcode from the product instead.

Once your rebate has been validated, you should then receive your
rebate per
the terms and conditions listed on the coupon.

We appreciate your participation in this promotion. If there is
else we can do to assist you, please contact us at
tivorebates@tivorebates.com. We are always happy to help. You can also
the status of your rebate at www.tivorebates.com.

Promotions Customer Service

I believe the only UPC anywhere else are stickers directly on the back of the unit. Am I correct? Am I out of luck? HELP!
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Old 12-27-2005, 11:35 PM   #2 (Print)
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Location: PA
Posts: 968
I think I interpret "any barcode from the product itself" differently than you do. Is there a barcode on the back of the TiVo somewhere? Not a UPC but a serial number barcode, for example.
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Old 12-28-2005, 09:44 AM   #3 (Print)
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Join Date: Oct 2005
Posts: 193
From what I understand with all the constant rebates TiVo does they are pretty strict about the barcode thing. I think she means any of the other bar codes, on the box.

As good measure, next time keep the box of equipment like that regardless; it helps if the item needs to be returned or transported. I just got a local store to give me a brand new $250 DVD recorder in exchange for the one I bought nine months ago that just died because I had all the original packing material/etc. and they could just exchange it with the manufacturer. SO much easier than shipping the darn thing...and I have a brand new DVD player.

I hope it works out for you! That rebate check sure is nice!

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Old 12-28-2005, 11:15 AM   #4 (Print)
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Join Date: Jun 2005
Posts: 151
When you immediately throw away boxes, you pretty much get what you deserve. But this was not a complete waste - there is some good that can come from this. You learned a valuable ($150) lesson.
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Old 12-28-2005, 11:48 AM   #5 (Print)
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Location: Washington, DC
Posts: 2,068
Since the unit was purchased directly from TiVo, I would hope there is some way to track down the UPC info or honor the rebate in some way. Otherwise, I'd utilize the liberal 30 day cancellation and return policy. And then try again.
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Old 12-29-2005, 02:33 AM   #6 (Print)
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Location: Denver, CO
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Return it.

You will not see the rebate on the current unit w/o managment intervention.
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Old 12-29-2005, 05:46 AM   #7 (Print)
Join Date: Sep 2000
Location: Silicon Valley, CA
Posts: 1,046
I'd utilize the liberal 30 day cancellation and return policy.

Would TiVo even accept return without the original box?

Unless they also need the serial number portion of the UPC label, "find" another box and copy the UPC. Rebate submission does not require the original UPC.

9/16/2000: 1st TiVo, Philips SA1, lifetime
now: 540SA2 x 4, all lifetime
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